When you confirm your reservation through villaclick Ltd's web site, the following conditions will form the basis of your contract with the accommodation supplier ('the supplier'). villaclick Ltd is not a party to the contract but acts as an intermediary between you and the supplier.

Your contract is formed when you receive a confirmation email from us which will identify the name and address of the supplier, please check these details carefully and notify us immediately of any errors. The supplier undertakes to provide the accommodation which you request and we confirm.

Booking your accommodation

1. To confirm a booking we will require a deposit of 30% of the total cost of the booking. This must be paid by debit or credit card only. We will then send you a confirmation e-mail after which a contract exists, subject to the law of the country of the supplier, unless otherwise agreed. Not less than eight weeks before departure from the UK the supplier will require the remainder of the cost of the accommodation as shown on our confirmation e-mail. If you book within eight weeks of departure from the UK we will require full payment at that time.

   The final payment must be made to the supplier in accordance with the details shown on the confirmation by means of bank draft, cheque or credit card, as stated on the confirmation.

   Deposits are never refundable and if you do not pay the money when it is due the supplier can treat your booking as cancelled and charge a cancellation fee in addition to the deposit already paid. Full details are shown below

   Alteration or cancellation by you

2. If you need to cancel a confirmed booking you must contact us by e-mail [letter]; the cancellation is effective when your notification is received by us. To cover the cost of administration and for the possibility that the supplier will unable to relet the accommodation the supplier has to make a cancellation charge. If you have purchased our recommended insurance you may be able to claim for the charges the supplier imposes. The cancellation charges are based on the number of day's notice before departure that the supplier is advised of the cancellation.

   More than 42 days		Deposit only
   Less than 42 but more than 28 days		50% of the total cost
   Less than 28 but more than 14 days		75% of the total cost
   Within 14 days		100% of the total cost

3. Other changes. If you wish to make a change to a confirmed booking the supplier will be happy to do so, so far as is practicable up to 56 days before departure for a charge of £25 per change However after that date any changes will be treated as a cancellation and will be subject to the charges shown above.

   Alteration or cancellation by the supplier

4. In the very unlikely event that the specific accommodation booked is not available and the supplier is unable to offer you acceptable alternative accommodation, we shall offer assistance to try and find alternative accommodation and the supplier will refund all money paid (including the deposit) but shall be under no further liability.

   We make all reasonable efforts to ensure that the descriptions provided are correct but we cannot accept responsibility for any errors made by the supplier. As we only act as an intermediary we may not be notified of any changes before you travel, however where we are, we will tell you as soon as possible.

   Price

5. The prices shown are correct at the time of reservation and will not be altered by the supplier after confirmation of the booking has been received.

   Responsibility

6. In all cases we act as an intermediary only and we regret neither we nor the supplier can accept responsibility for any injury illness or death unless caused by our own or the supplier's proven fault. The supplier accepts responsibility to provide the accommodation as described but shall not be liable in circumstances where they are prevented from providing the accommodation because of events outside their control, such as flood, fire, adverse weather conditions, war threat of war, civil disturbance or acts of any local or national government.

   Complaints

7. We hope you will have no reason to complain but if you do, please bring it to the attention of the supplier immediately. Most problems can be resolved on the spot. If the matter is not dealt with to your satisfaction, please contact our head office in the UK by telephone or fax so that we may be able to help you immediately. If you leave it until you return home, we may not be able to help you at all and you may lose any rights that you have.

   If the matter cannot be settled whilst you are on holiday, please contact us in writing within 28 days of returning home, giving your booking reference number. We will act as an intermediary to try and resolve your complaint and will respond as soon as possible.

   Passports Visas and Health Advice

8. All passengers must be in possession of a valid passport and visa if necessary. It remains your responsibility to make sure you meet the requirements of the countries you are visiting and we regret we cannot accept any responsibility for costs incurred if you fail to be admitted to any country. Health formalities can change and we recommend you visit your doctor well before travelling to ensure the latest advice.

   Accommodation

9. The accommodation can only be occupied by those persons named at the time of booking or subsequently advised either in writing or by e-mail. If additional people are found to be in occupation, the supplier may terminate the contract immediately and require all occupants to leave. No refund shall be due in these circumstances.

   The accommodation will be cleaned prior to your arrival and should be left in the same condition at the end of the holiday. If the supplier has collected a security deposit, this will only be returned after the accommodation has been inspected.

   Should any damage be caused to the accommodation or the contents, you will be required to arrange immediate reimbursement of the cost of repair or replacement with the supplier prior to the end of the holiday.

   Insurance

10. We are pleased to offer a policy of insurance, full details of which appear on the site and which offers an excellent range of benefits. Unless you indicate otherwise on the booking form that you do not require this insurance, the appropriate premiums will be added to the deposit collected and the policy issued immediately. If you choose to arrange alternative insurance, please provide the details of the policy where indicated. Neither the supplier nor we can accept responsibility for claims arising due to the lack of adequate travel insurance.

    Travel Arrangements

11. villaclick does not provide air travel itself but you may book your travel arrangements through a recommended agency whose details appear on the site. In addition we recommend you pre book car hire if required, details appear on the site.

    Key Deposit

12. A key deposit of £100-£500 depending on accommodation type and management company policy is required to protect owners and managers of villa/apartments against loss and/or damage relating to fixtures, fittings and contents. This amount will be confirmed to you at the time of booking. This key deposit is payable on arrival at the accommodation and returned prior to departure from the villa/apartment. Villa/Apartment inventories should be checked on arrival and any necessary deductions from deposits agreed with the local manager.

    Your villa/apartment will normally be available from 13.00 on the day of arrival and must be vacated by 11.00 on your day of departure, these times may differ location to location, please check at time of booking. All possible will be done to assist with arrival/departure arrangements outside these times but, since the convenience of all our customers is of concern, management company reserve the right to impose supplementary charges if the property is not vacated by the time stated.

    Swimming Pools

13. Most villas enjoy private swimming pools. Please take great care by the pool area if under the influence of alcohol, accidents may and sometimes do occur. We recommend that you do not dive into the swimming pool. Children must be supervised in the swimming pool area.

Pool Heating (where available)

14. Must be requested at time of booking. This is an additional charge and will be payable in resort to the management company representative.

    Cot, Highchair, Fold-Up Bed Rental

15. All supplied on a request basis, rental charges differ from location to location. Requests must be made on booking form at the time of booking or thereafter in writing.

Maid Service

16. In most areas maid service is only one day per week (prior to your arrival and during your stay if 14 nights or over) - if required at these locations, maid service may be requested in advance for a locally paid charge. Bed linen is normally changed once per week. Personal laundry can usually be arranged at nominal cost through your maid. The number of cleaning days will be confirmed at the time of booking.

    Photographs are intended to give an overall impression of individual Villas or Resorts. The Management Company does not accept any responsibility for items of furniture etc, which appear in photographs but may have been changed or removed, nor for any changes to aspects which may have changed since photographs were taken.

    Special Requests

17. All special requests must be stated on booking form or requested in writing otherwise we cannot guarantee that your requests will be adhered to.